Privacy Policy

Privacy Policy for Elderly Companion Services

Introduction

Welcome to https://elderly-companion-services.thebestlocalpro.com (referred to as “Elderly Companion Services,” “we,” or “our” throughout this policy). We are dedicated to protecting the privacy and data of our users, ensuring a secure online experience. This Privacy Policy details how we collect, utilize, and safeguard your personal information in accordance with international privacy standards and various regional laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec Law 25, the General Data Protection Regulation (GDPR) of the European Union, Brazil’s General Data Protection Law (LGPD), California’s Consumer Privacy Act (CCPA/CPRA), Colorado’s Privacy Act (CPA), Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA), Virginia’s Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and more.

Scope

This privacy policy covers all aspects of our online presence, including but not limited to, our website, mobile applications, online services, and any other digital products or tools we offer. It is important to emphasize that this policy does not extend to third-party platforms, apps, or services linked from our site, as they operate independently with their own privacy policies.

Processing Activities

This document outlines the practices we employ when you engage in the following activities:

  1. Using any of our applications and services as an authorized user.
  2. Visiting our websites associated with this Privacy Policy.
  3. Communicating with us through newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect a range of personal data to provide and improve our services. This includes:

  • Account Information: Details required to set up and manage your user account.
  • Payment Information: Data related to transactions made through our platform, including payment card details and billing addresses.
  • Financial Information: Financial records and transaction history for services rendered.
  • Purchase Information: Details of products or services you have purchased from us.
  • Mobile Device Identifiers: Unique identifiers associated with your mobile device when you use our apps.
  • Location Data: Geographic data provided by your device, used to offer location-based services.
  • Feedback: Any comments, reviews, or suggestions you share with us.
  • Social Media Information: If you choose to log in via social media accounts, we may collect data from those platforms.
  • Product Information: Details about the products and services you interact with on our platform.

We gather this information through direct user input, interactions with our services, and automated tracking technologies, such as cookies and similar tools. Additionally, third parties might share personal data with us, adhering to their respective privacy practices.

Cookies

We use cookies to enhance your experience and provide tailored content. Cookies can be categorized into:

  • Strictly Necessary: Essential for the basic functionality of our website or apps.
  • Preference: Remembering user preferences and settings.
  • Analytics: Tracking website usage and analytics to improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

The duration for which we store personal data depends on the purpose of its collection and the requirements of applicable laws. We retain data as long as needed for legal compliance, tax purposes, or to fulfill the original purpose for which it was collected. Once the retention period expires, or upon request from the user, we securely delete or anonymize the data.

Security Measures

We have implemented robust security protocols and measures to safeguard your personal information. These include encrypted communication channels and secure third-party processing partners who adhere to strict privacy standards.

Children’s Privacy

Elderly Companion Services does not intentionally collect or solicit personal data from individuals under 18 years of age. If we become aware that a child has provided us with such information, we will take steps to delete it and refrain from targeting our services at children.

Your Rights

The privacy laws in different regions grant users various rights concerning their personal data. Depending on your location, you may have the right to:

  • Access and request copies of your personal data held by us.
  • Rectify or update inaccurate or incomplete information.
  • Erase (also known as ‘the right to be forgotten’) your personal data from our records.
  • Restrict the processing of your data under certain circumstances.
  • Request a portable copy of your data in a format that you can use with another service provider.
  • Object to or deny certain uses of your data, including direct marketing.
  • File appeals or complaints with us and relevant regulatory bodies regarding our handling of your data.

To exercise these rights or for any data-related inquiries, please reach out to our privacy team at [email protected] or via postal mail to the address provided on our website.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, ensuring you are always informed about how we handle your data.

Contact Information

For privacy-related matters, feedback, unsubscribe requests, or if you have any questions regarding our data practices, please contact us: